How to authenticate AIMS eCREW with Microsoft Authenticator for Wingman / AirRoster

How to authenticate AIMS eCREW with Microsoft Authenticator


If your airline is using AIMS eCREW system with Microsoft Authenticator, follow this guide to resume your auto roster import on both of our apps (Wingman Pilot Logbook & AirRoster)

Before we start, verify MS authenticator setup

- You NEED to have MS Authenticator app setup and configured on your phone. If configured correctly, it should look like the image below.


How to setup MS Authenticator the properly? 

1. Open MS Authenticator 
      1.1 Check if you have your airline ID already added. 
      1.2 If not, follow the next section on "How to add airline ID on MS Authenticator"
2. Click on your airline ID and check if it shows an OTP (like the reference image above) 
      2.1 If the OTP is visible, you can continue this guide. 
      2.2 If the OTP is not visible, it means you haven't setup MS Authenticator correctly, and you have to remove your account and add it as per the steps below. 
3. If you don't know the correct password for your company e-mail ID on MS Authenticator, you have to reset your password. It is required for the login to work. 

How to add Airline ID on MS Authenticator? 

1. If your ID is already present on MS Authenticator, remove it. 
2. Press "add account
3. Select "Work or School ID
4. Complete all steps to register your phone for receiving login notifications. DONOT SKIP ANY STEP!
5. Once you have completed the setup, you should be able to see a "One time passcode" inside your airline ID on MS Authenticator, as shown in the screenshot above. 


Setup steps on Wingman app

Step 1: Go to the "more" tab and verify the version of the app. Must be 1.0.67-6 or later. If not, follow the guide to update your app. 
Not on the latest versions? App Update Steps -  Android & App Update Steps - iOS
Step 2:  Go to the "Roster Import" tab and click "Setup Credentials" 
Step 3: Select your airline and then enter your company EMAIL ID (eg: john.doe@easyjet.com) and PASSWORD 
Step 4: Click "Login" and wait. It may take upto 1 minute. 
Step 5: You will get a popup on Wingman app, with a 2 digit code. 
Step 6: Meanwhile, you will also get a popup on MS Authenticator.
Step 7: Enter the 2 digit code on the MS Authenticator and press "done" 
Step 8: Now, click "Done" on Wingman app. 
Step 9: Wait for the login to complete. You will get a popup with message "Code verification successful" ~ it may take upto 120 seconds. 

Voila, you've authenticated your AIMS eCREW Roster with MS Authenticator. 

Steps, summarized in a picture. 



You can alternatively check this video as well: 
https://www.youtube.com/shorts/yqm_vThSNog

Info
Tip: If you use the same personal e-mail ID on both apps, you can set the MS Authentication on 1 app, and it'll persist your session. 

Setup steps for AirRoster

Step 1: Open the AirRoster app, go to the "settings" tab, scroll all the way down, and verify that you're on version 2.0.33 or higher. The update should prompt automatically and installation takes <2 seconds. 
Step 2: Once done, on the "Duties" tab, click "Connect your airline roster
Step 3: Select your airline and then enter your company EMAIL ID (eg: john.doe@easyjet.com) and PASSWORD 
Step 4: Click "Login to your roster" and wait. It may take upto 1 minute. 
Step 5: You will get a popup on the AirRost app, with a 2 digit code. 
Step 6: Meanwhile, you will also get a popup on MS Authenticator.
Step 7: Enter the 2 digit code on the MS Authenticator and press "Done
Step 8: Now, click "Done" on AirRoster app. 
Step 9: Wait for the login to complete. You will get a popup with message "Code verification successful" ~ it may take upto 120 seconds. 

Voila, you've authenticated your AIMS eCREW Roster with MS Authenticator. 

Setup, summarized in an image


You can alternatively view this video for setup steps as well https://www.youtube.com/shorts/iNLp9s0YOOQ

Common trouble shooting steps

Most of the issues you face with the MS Authenticator setup are easily rectifiable. It's mostly a step not done properly. 
  1. You receive login codes via SMS or Outlook - This means that your MS authenticator has NOT BEEN SETUP CORRECTLY to receive the codes. 
  2. MS Authenticator shows “ENTRA ID” - Your MS authenticator is not setup correctly. Follow the guide at the top of this article.
  3. Login is stuck in the app at "verifying code" stage.
    1. Close the app by swiping it away and open again. Then attempt the setup credentials again, it will work. 
  4. If your login is stuck on the app and you have verified correct MS authenticator setup as per STEP 1, then you need to make multiple attempts after closing the app fully by swiping it away.
If you still face issues after following all the steps above, please send us a SCREEN RECORDING of the issue to support@wingman.zohodesk.com to quickly assist you. 

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