How to authenticate AIMS eCREW with Microsoft Authenticator

How to authenticate AIMS eCREW with Microsoft Authenticator

If your airline is using AIMS eCREW system with Microsoft Authenticator, follow this guide to resume your auto roster import. This same guide is valid for Wingman Pilot Logbook & AirRoster.

STEP 1

Correct MS Authenticator setup

  1. Install MS authenticator
    1. Check if you have your airline ID added already. 
    2. If not, follow the steps on the "add airline ID to MS Authenticator"
  2. Click on your airline ID and check if it shows a One Time passcode (see reference screenshots below)

    1. If the One time passcode is visible, you can skip the following steps and Attempt login in Wingman.
    2. If the One time passcode is not visible, remove your account and add it as per steps below. 
  3. If you don’t know your password for your email id, use MS authenticator to reset your password. It is required for the login to work in Wingman.

Adding your airline ID to MS Authenticator

  1. If your ID is already added in MS Authenticator, please remove it. 

  2. Press add account. Select “Work or School ID”

  3. Login with your company email ID (ex: john.doe@easyjet.com) 

  4. Complete all steps to register your phone for receiving login notifications. DONOT SKIP ANY STEPs

  5. Once you have completed the setup, you should be able to see a One time passcode inside your airline ID on MS authenticator, as shown in screenshot

STEP 2 

Wingman Roster Import Setup

  1. Confirm correct setup of MS Authenticator as per step 1

  2. Check version on More page of Wingman app. If it is lower than v1.0.67-5, then you need to update the app as per the following process for iOS and Android

    1. App Update Steps -  Android

    2. App Update Steps - iOS

  3. Go to the roster import tab

  4. Click on setup credentials, by selecting your airline (eg: EasyJet, Vueling, IndiGo etc) as applicable

  5. Enter your credentials (company e-mail and password). It will not work with an other credentials.

  6. Wait for the app to show you a code. Please note, this may take upto 120 seconds.

  7. You will get an authenticator code.

  8. Approve the login using the authenticator code

  9. Press “Done”

  10. Wait for login to complete. Please note, this may take up-to 120 seconds.

  11. You will get a “Code Verification Successful” message.


Common issues and troubleshooting

Most of the issues you face with the MS Authenticator setup are easily rectifiable. It's either a step not done properly or some tech error. 
  1. You receive login codes via SMS or Outlook - This means that your MS authenticator has NOT BEEN SETUP CORRECTLY to receive the codes. Please setup as per STEP 1.
  2. MS Authenticator shows “Entra ID” - Your MS authenticator is not setup correctly. Please remove your ID and add it again. 
  3. Login is stuck in Wingman at "verifying code" stage.
    1. Close the app by swiping it away and open again. Then attempt the setup credentials again, it will work. 
  4. If your login is stuck in Wingman and you have verified correct MS authenticator setup as per STEP 1, then you need to make multiple attempts after closing wingman fully by swiping it away.
If you still face issues after following all the steps above, please send us a SCREEN RECORDING of the issue to support@wingman.zohodesk.com to quickly assist you. 

    • Related Articles

    • CAE Roster Import Setup for Air india and Air India Express in Wingman Pilot Logbook

      STEP 1 FOR WINGMAN SETUP FOR AIR INDIA Correct MS Authenticator setup Install MS authenticator. Check if you have Air India id added already. Click on your Air India id and check if it shows a One Time passcode (see attached screenshots below) If the ...

    • Import data from roster systems?

      Wingman has the feature of directly importing flight data from the pilot's roster. AIMS or ARMS format rosters can be easily converted into flight data required to be uploaded in eGCA. This eliminates the workload of manually entering each flight ...

    • How to Transfer from a Physical Logbook to Wingman Logbook

      Converting Your Physical Logbook to Wingman Many pilots maintain a physical logbook during their initial training or early career. Wingman offers a service to digitize this data so you can access, manage, and maintain your flying hours seamlessly in ...

    • Default Settings in Wingman app

      The default settings in the Wingman app help you save time and workload while manually entering flights or importing flight data. Here you can setup the common values that are filled for each flight and the app automatically applies these values to ...

    • How to setup the Wingman app for experienced pilots (already having ATPL)?

      Wingman doesn't require you to digitise each and every flight from the beginning of your career. You can start your digital logbook journey at any point with just carrying forward your totals, as you'd do while starting a new physical logbook. We ...