Troubleshooting: Unable to Update / Update Pop-Up Not Displaying in Wingman App

If you are experiencing issues updating your Wingman app internally or not seeing the update pop-up,  Follow these steps to troubleshoot the problem:

Before you begin: We recommend noting down your registered email ID, as you may need it to log back in after troubleshooting.

You can check your registered email ID by going to More Page > My Account, where it will be displayed.

Steps for Android devices: 

1. Swipe the app away from recent apps.
2. Open the app.
3. Wait a couple of minutes.
   
4. The app should prompt you for a force update (faster when connected to WiFi).
   
   

Steps for iOS devices: 

Delete the App:

1. Go to your device's Settings.
2. Scroll down and tap on "General."
3. Select "iPhone Storage" (or "iPad Storage" depending on your device).
4. Locate "Wingman" in the list of apps.
5. Tap on Wingman and then select "Delete App."
   
   

Reinstall from the App Store:

1. Head to the App Store on your device.
2. Search for "Wingman" using the search bar.
3. Tap on the Wingman app when it appears in the search results.
4. Hit the "Download" or "Get" button to reinstall the app.

Open the App and Wait:

1. Once the app is installed, open it.
2. Allow the app a couple of minutes to initialize.
3. Ensure your device is connected to a stable internet connection, preferably Wi-Fi.
4. After a few moments, the Wingman app should prompt you for a force update.
   

By following these steps, you should be able to resolve any issues related to updating..

If you continue to experience difficulties after installing the app, please follow these steps further to resolve the issue:

1. Check Your Wi-Fi Connection:

   - Ensure your device is connected to a stable Wi-Fi network. The update pop-up may not appear if you are not connected to Wi-Fi.

2. Restart the App:

   - Close the Wingman App completely by swiping it away from your recent apps.

   - Reopen the Wingman App.

3. Wait for the Pop-Up:

   - After reopening the app, wait for up to 2 minutes. The update pop-up should appear within this time frame.

4. Update the App:

   - Once the update pop-up is displayed, click on "Continue."

   - The app should update itself automatically.

If you still face any issues or need further assistance, please write to us at [support@wingman.zohodesk.com](mailto:support@wingman.zohodesk.com). We're here to help!

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