CAE Roster Import Setup for Vistara Pilots merging into Air india

CAE Roster Import Setup for Vistara Pilots merging into Air india

STEP 1 FOR WINGMAN SETUP FOR AIR INDIA


Correct MS Authenticator setup

  1. Install MS authenticator. 

  2. Check if you have Air India id added already. 

  3. Click on your Air India id and check if it shows a One Time passcode (see attached screenshots below)

         






















  1. If the One time passcode is visible, you can skip the following steps and Attempt login in Wingman.

  2. If the One time passcode is not visible, remove your account and add it as per steps below. 

  3. If you don’t know your password for your Air India email id, use MS authenticator to reset your password. It is required for the login to work in Wingman.

Add Air India id to MS Authenticator

  1. If your id is already there in MS Authenticator, remove it. 

  2. Press add account. Select “Work or School id”

  3. Login with Air India email id. 

  4. Complete all steps to register your phone for receiving login notifications. Do not skip any step.

  5. Once you have completed the setup, you should be able to see a One time passcode inside your Air India Limited id on MS authenticator, as shown in screenshot.,


  6.                        



STEP 2 FOR WINGMAN SETUP FOR AIR INDIA 

Wingman Roster Import Setup

  1. Confirm correct setup of MS Authenticator as per step 1

  2. Check version on More page of Wingman app. If it is lower than v1.0.63-7, then you need to update the app as per the following process for iOS and Android

App Update Steps -  Android

App Update Steps - iOS

  1. Go to the roster import tab

  2. Click on setup credentials, by selecting “Air India new” as applicable

  3. Enter your credentials (company e-mail and password). It will not work with an other credentials.

  4. Wait for the app to show you a code. This may take upto 120 seconds

  5. You will get an authenticator code. Approve the login using the authenticator code

  6. Press “done”

  7. Wait for login to complete. This may take upto 120 seconds

  8. You will get a “Code Verification Successful” msg.

Watch the video for the setup process in Wingman 



COMMON ISSUES WITH SETUP AND TROUBLESHOOTING STEPS

  1. You receive login codes via SMS or Outlook - This means that your MS authenticator is not setup correctly to receive codes. Please setup as per STEP 1
  2. MS Authenticator show “Extra ID” - Your MS authenticator is not setup correctly. Remove your id and add it again. 
  3. Login is stuck in Wingman at verifying code. Close the app by swiping it away and open again. Then attempt the setup credentials again, it will work. 
  4. If your login is stuck in Wingman and you have verified correct MS authenticator setup as per STEP 1, then you need to make multiple attempts after closing wingman fully by swiping it away.

If you face issues after following all the steps above, please send us a screen recording of the issue to support@wingman.zohodesk.com



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