AirRoster Bug on Specific Devices — Quick Fix Guide

AirRoster Bug on Specific Devices — Quick Fix Guide

Some users have experienced issues with AirRoster on a few specific devices, particularly the Samsung Galaxy Z Fold and certain POCO models. While the issue isn’t widespread, we’ve identified a couple of simple fixes that have resolved it for most users.

This isn’t an installation issue it’s a minor compatibility bug affecting how AirRoster loads or behaves on certain browsers. Our team has been investigating it, but since we haven’t been able to replicate it consistently on our test devices, these workarounds are the most effective next steps.

1. Clear AirRoster’s Site Cache

Clearing only the site cache (and not your full browser data) often fixes the issue. Follow these steps:

  1. Close AirRoster from your recent apps.

  2. Open AirRoster again from your app drawer.

  3. Long-press the AirRoster app icon until options appear.

  4. Select “Site settings.”

  5. Choose “Delete site data.”

This will remove AirRoster’s local data without affecting your overall browser history or saved information.

2. Try Using a Different Browser

If the issue continues, try opening AirRoster using a different browser such as Brave. Many users have reported that this resolves the problem immediately.

Need a Visual Walkthrough?

We’ve also created a short video that demonstrates both of these fixes step by step. You can watch it here: 


If the issue still persists after trying these steps, you can reach out to us at support@wingman.zohodesk.com. We’re committed to ensuring AirRoster runs smoothly on all devices.


    • Related Articles

    • Wingman Pilot Logbook – Fix App Issues (iOS)

      On this page: Steps to delete and reinstall the app Ensuring the update pop-up appears Video guide Step 1: Delete the Wingman App Open Settings on your device. Tap General → iPhone Storage (or iPad Storage). Find Wingman in the list of apps. Tap ...
    • Wingman Pilot Logbook – Fix App Issues (Android)

      On this page: Steps to reinstall the app and force the update prompt Additional troubleshooting if the pop-up still doesn’t appear Video guide Steps to Force Update on Android Close the App from Recent Apps Swipe the Wingman app away from your recent ...
    • Unable to Sync / Yellow Sync Button – How to Fix It

      If you're seeing the Sync button turn yellow or are unable to sync your flights, don’t worry — this usually happens when a large amount of flight data is imported and stored locally on your device, making it difficult to sync with our servers. Here’s ...
    • How to authenticate AIMS eCREW with Microsoft Authenticator

      If your airline is using AIMS eCREW system with Microsoft Authenticator, follow this guide to resume your auto roster import on both of our apps (Wingman Pilot Logbook & AirRoster) Before we start, verify MS authenticator setup - You NEED to have MS ...
    • How to Download Your eCrew CSV File

      This guide explains how to download your eCrew CSV file from the eCrew portal. The file is required for us to import your flight data into Wingman. Step-by-Step Guide Log in to your eCrew portal Go to Reports → Pilot Logbook Report Select the ...