Unable to Sync / Yellow Sync Button – How to Fix It

Unable to Sync / Yellow Sync Button – How to Fix It

If you're seeing the Sync button turn yellow or are unable to sync your flights, don’t worry — this usually happens when a large amount of flight data is imported and stored locally on your device, making it difficult to sync with our servers.


Here’s what you can do to resolve it:

Step 1: Try the Yellow Sync Button

  • Tap the yellow Sync button on the home page.


  • If it works, your data will be synced, and you're good to go.

  • If it doesn’t work, proceed to Step 2.

Step 2: Check for Yellow Flights

  • Open the My Flights page.

  • Look for any flights highlighted in yellow.

  • Tap the Save button (top right corner) for each flight that is yellow.

  • Repeat this process for all yellow-highlighted flights.

Once all yellow flights are saved:

  • Go back to the home page and press Sync again.

Step 3: If Issue Still Persists 

Use the steps mentioned in this article: Troubleshooting: Unable to Update / Update Pop-Up Not Displaying in Wingman App

  • Delete and reinstall the app from your device settings.

  • Log in again to your account.

  • Re-import your data for the required period — either from eGCA or through roster import.

⚡ Important Tip:
While re-importing, only import one month at a time.
After importing each month, press Sync on the home page before moving on to import the next month’s data.

If you have any questions or need assistance, feel free to reach out to us at support@wingman.zohodesk.com — we’re happy to help!

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